Frequently Asked Questions
Everything you need to know about shopping with The Jerkins.
What is the typical shipping timeframe for domestic orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label. Please note that intimate apparel and final sale items are non-returnable.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Do you offer international shipping?
Yes, The Jerkins ships to over 50 countries worldwide. International shipping costs and delivery times vary by location and are calculated at checkout. Please be aware that customs duties may apply.
How do I care for my Jerkins garments to ensure longevity?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label of each garment. Generally, washing in cold water and air drying is the best way to prevent shrinkage and color fading.